FAQs

Who operates SmartSimPro?

SmartSimPro is operated by SmartSim Technology Limited. Our company address is Rm 5, 10/F, CARNIVAL COML BLDG, 18 JAVA RD, North Point, Hong Kong. See About Us for company information.

Will a SIM or eSIM work with my device?

Compatibility depends on the specific product, network and device. Check whether your device is network-unlocked and supports the required technology and frequency bands. For an eSIM, also check that your particular model and regional variant support eSIM use. Contact us with your device model and destination if you are unsure.

Can I use a physical SIM in a dual-SIM phone?

A compatible dual-SIM phone may support the card. Follow your device's instructions to choose the correct SIM for mobile data and apply the settings required by the plan. Compatibility and simultaneous use vary by device.

Where can I use a plan?

Check the supported destinations and networks listed for the particular product. Coverage and performance depend on local network conditions and your device. Do not assume that every plan supports all countries or every network shown elsewhere on the website.

How do I activate my SIM or eSIM?

Follow the instructions for your purchased product. Some products may require APN settings, data roaming, a restart, installation steps or a separate activation process. The event that starts the validity period can vary, so check before activating.

Does my plan include calls or SMS?

Only if those features are expressly included in the product description. A data-only plan does not include ordinary voice calls or SMS.

How do I top up?

Use the top-up instructions supplied for your SIM or plan. Check the identifier, package and validity conditions before confirming a purchase. Not every product supports the same top-up service.

Can I return or cancel an order?

Read our Return & Refund Policy and any product-specific conditions. Contact support before returning a physical item.

How do I get help or make a privacy request?

Email service@smartsimpro.com. For order support, include your order reference, device model and a description of the issue. For website account or data requests, use the subject Privacy Request or Website Account Deletion and see our Privacy Policy.