Payment Method

The SmartSimPro store is operated by SmartSim Technology Limited.

Available payment methods

Payment methods available for your order are displayed at checkout. Availability may vary by country, currency, device and payment provider. A payment logo on the website does not guarantee that the method is available for every order.

If you choose a wallet or external payment service, follow the instructions shown by that provider. It may require authentication or apply its own terms. Your bank or payment provider may apply currency conversion or other charges.

Payment information

Payments are handled through the checkout and its payment providers. We receive information necessary to process and support an order, such as payment status and transaction references. The information handled by each provider depends on the payment method selected. Please read our Privacy Policy and the relevant provider's notice.

Do not send full card numbers, card security codes, banking passwords or payment authentication codes to our support email. Enter payment details only through the appropriate checkout or payment provider's secure process.

Payment questions and refunds

If a payment fails or a charge looks duplicated, check the order confirmation and contact service@smartsimpro.com with the order reference, payment date and a description of the issue. Your bank can help distinguish a pending authorisation from a completed charge.

Refunds are handled under our Return & Refund Policy. Payment providers and banks may take additional time to display a completed refund.